TELEVETTEDCOMPARE · REFUND POLICIES
Last checked:
Of the 9 telehealth companies we've broken down, HealthRX, MEDGm and Collective refund you in full if a clinician doesn't approve you; SHED offers a conditional 120-day money-back guarantee; Embody's payments are non-refundable except for a provider-initiated medical disqualification; and Strut Health, DudeMeds, Happy Head and RxSpan MD don't publish refund terms on their homepages. Only Embody and Collective publish how to cancel online.
| Company | Refund terms | How to cancel |
|---|---|---|
| Embody Non-refundable | Non-refundable except a provider-initiated medical disqualification (then only the unused portion, minus consultation/intake). | Online in the portal Account tab |
| Strut Health Not published | Not published on its homepage. | Not published |
| DudeMeds Not published | Not published on its homepage. | Not published |
| Happy Head Not published | Not published on its homepage. | Not published |
| SHED Conditional guarantee | Conditional 120-day “lose 5% or your money back” guarantee (eligibility and adherence requirements in its Terms). Other refund terms are in its Terms and Help Center. | Not published |
| RxSpan MD Not published | Not published on its homepage. | Not published |
| HealthRX Refund if not approved | Full refund if a provider doesn’t approve you. Dispensed prescriptions can’t be returned; unopened OTC items within 30 days. | Not published |
| MEDGm Refund if not approved | 100% refund if the provider determines you don’t qualify. | Not published |
| Collective Refund if not approved | Full refund if the doctor decides treatment isn’t right for you. Cancel before the 21-day trial ends to avoid the $199 membership. | One-click cancel in your account |
Refund if not approved
You pay first, but you get your money back if the clinician decides treatment isn't right for you.
Who it suits: First-timers who aren't sure they'll qualify.
Tradeoffs:
Companies: HealthRX, MEDGm, Collective
Conditional guarantee
A results-based guarantee with eligibility and adherence requirements spelled out in the company's Terms.
Who it suits: People who will follow the program closely and keep records.
Tradeoffs:
Companies: SHED
Non-refundable
Payments, including multi-month plans, are final except in narrow cases such as a provider-initiated medical disqualification.
Who it suits: People who are sure they'll continue and want the lowest prepaid rate.
Tradeoffs:
Companies: Embody
Not published
These companies don't publish refund or cancellation terms on their homepages. Read their Terms and get the policy in writing before paying.
Companies: Strut Health, DudeMeds, Happy Head, RxSpan MD
At HealthRX, MEDGm and Collective, yes: each says it refunds you in full if the clinician decides you don't qualify. Embody refunds only the unused portion after a provider-initiated medical disqualification, minus consultation or intake costs. Checked Oct 16, 2026.
Among the companies we've broken down, Embody states all payments are final and non-refundable, including multi-month plans, except a provider-initiated medical disqualification. Four companies don't publish refund terms on their homepages.
Collective says you can cancel with one click in your account, and Embody says you can cancel online in its portal's Account tab. The other seven don't publish how to cancel on the pages we reviewed.
SHED advertises “Lose 5% of your weight in 120 days or your money back,” subject to medical eligibility and adherence requirements in its Terms.
Facts are what each company published when we checked (Oct 16, 2026) and can change. This page compares published terms; it is not a rating. More comparisons: Pricing models · Medication types · Refund policies · Insurance & HSA/FSA · States served · Prescribers · Regulatory history. Full facts in each breakdown.